We understand how important it is to ensure that our high quality tea is delivered to our customers at its best, maintaining freshness and aroma. We have developed a carefully designed delivery system that provides speed, efficiency and convenience to our customers around the world.

Delivery Process

Packaging: Our tea is packaged in sealed bags to prevent air and moisture from entering, which helps maintain the freshness and aroma of the tea.
For international shipments, we use additional protective packaging to ensure the safety of the product during transit.
Carrier Selection: We cooperate with trusted and reliable logistics partners to ensure timely and safe delivery.
Customers are offered a choice of different shipping options, including standard and express shipping.
Order Tracking: Each order is assigned a unique tracking number, allowing customers to track the status and location of their order in real time.
International Shipping: We offer international shipping to most countries. Delivery times and costs may vary depending on location.
All customs formalities and fees are taken into account during the checkout process to ensure smooth delivery.
Quality Guarantee: If the product arrives in unsatisfactory condition, we offer a refund or exchange of the item.
Return Process: To initiate a return, customers must contact our customer service team within a specified time of receiving the order.
Refunds: Once the returned item has been received and inspected, refunds will be processed within a few business days.
Customer Service: Our support team is always ready to help with any questions or problems related to tea delivery.
Personalized Approach: We strive to provide a personalized approach to every order to ensure customer satisfaction.

We strive to ensure that every order is completed with the utmost care and professionalism, ensuring that our high quality tea reaches customers in perfect condition.